Billing terms

About these terms

These terms are part of the Refundlo Terms of service. The trader is Alexandra Colonna Walewski, sole trader trading as Refundlo, 66 Paul Street, London EC2A 4NA, United Kingdom (refundloteam@gmail.com). Payments are processed by Stripe; we never see or store your full card number.

1. The plans

Prices include any VAT that applies.

2. Pay Per Success: when a fee is due

What counts as "recovered": a refund paid to you for something Refundlo returned or asked a refund for, a price drop refund it got you, money from an item it listed for you that sold, or a subscription charge it got back.

When we know it arrived: when the refund or sale shows in your connected Gmail (the shop's or marketplace's refund or sale email), when the service's own page confirms the refund during a task, or when you tell us in the app that it arrived.

How much: 20% of the amount recovered, at least £0.99 and at most £15 per item, never more than the amount recovered, and nothing if the amount is under £5. Refundlo shows you the fee and what you keep before you start, and again when it's charged.

Your saved card: when you choose Pay Per Success, you save a card with Stripe and authorise us to charge each fee to it automatically when it's due, without asking each time. If your bank wants you to confirm, or the card fails, the app asks you to pay with its Pay button.

Charged once: each fee is charged once only, even if the app asks again.

If the money goes back: if a shop or buyer reverses a refund or sale we charged a fee on (a chargeback, a returned resale item), tell us within 60 days and we'll refund that fee.

Disputing a fee: email refundloteam@gmail.com within 60 days of the charge. If the money didn't really come back to you, we'll refund the fee.

3. Pro: renewal and cancelling

Pro renews automatically every month on the same date, at the price shown when you subscribed, until you cancel. We'll tell you at least 30 days before any price change, and you can cancel before it applies.

Cancel any time in the app (Billing, then Change plan, then Cancel subscription). Pro stays on until the end of the month you've paid for, then stops. There are no further charges and no cancellation fee.

Unused fair use returns don't carry over to the next month.

4. Your 14 day right to cancel

Under UK law (Consumer Contracts Regulations 2013) you can cancel a new Pro subscription within 14 days of signing up, without giving a reason.

If you ask us to start straight away (by ticking the box when you subscribe), Pro starts immediately. If you then cancel within the 14 days, we refund what you paid minus a proportionate amount for the days you had Pro.

To cancel within 14 days: email refundloteam@gmail.com, or cancel in the app (Billing, then Change plan, then Cancel subscription) and then email us for the refund. We refund within 14 days of hearing from you, to the card you paid with.

Pay Per Success fees are charged only after Refundlo has fully done the job and money has come back to you, so there's nothing to cancel for a fee already earned.

5. Missed payments

If a Pro payment fails, Stripe will try again over the next few days. If it still fails, Pro ends and you move to the Free plan. You won't lose your data.

6. Refunds of our charges

Apart from sections 2 and 4, Pro payments are not refunded for part months, but you keep Pro until the end of the paid month. Nothing in these terms affects your legal rights if Refundlo isn't provided with reasonable care and skill, or isn't as described.

7. Founder and promotional access

We may give some people free access (for example the founders, testers or promotions). This doesn't change anyone else's terms.